Refund & Returns Policy

Effective Date: December 12, 2024

At WholesomeHolmes.com, operated by BBHolmesDesign LLC, we want you to be completely satisfied with your purchase of wall art for interior design. If you are not satisfied, this policy outlines the conditions, process, and timeframes for returns and refunds. Please read this policy carefully.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Timeframe: Returns must be initiated within 30 days of the delivery date.
  • Condition: Items must be in their original, unused condition with all original packaging, tags, and labels intact.
  • Exclusions: Customized or personalized products, clearance items, and digital downloads are non-refundable and cannot be returned unless they arrive damaged or defective.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at [email protected] with your order number, a description of the item(s) you wish to return, and the reason for the return. If the item is damaged or defective, include photos as evidence.
  2. Approval: Once your request is reviewed, we will email you a Return Merchandise Authorization (RMA) number and instructions for returning the item.
  3. Shipping: Ship the item back to us using the instructions provided. Customers are responsible for return shipping costs unless the item is defective or the wrong item was sent.

3. Refund Policy

Once we receive your return, we will inspect the item and process your refund within 7-10 business days. Refunds will be issued to the original payment method used at checkout.

  • Shipping Fees: Original shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective item).
  • Restocking Fee: No restocking fee is charged for returns.

4. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

5. Damaged or Defective Items

If your order arrives damaged or defective:

  1. Contact us at [email protected] within 7 days of delivery.
  2. Provide your order number and detailed photos of the damage or defect.
  3. We will review your claim and, if approved, offer a replacement or full refund, including shipping costs.

6. Non-Returnable Items

The following items cannot be returned or refunded:

  • Customized or personalized wall art.
  • Clearance or sale items.
  • Gift cards.
  • Digital downloads or e-products.

7. International Returns

For international orders, customers are responsible for all return shipping fees, duties, and taxes. Refunds will be processed for the product value only.

8. Contact Information

For any questions or concerns about returns or refunds, please contact us at:

We strive to respond to all inquiries within 2 business days.

9. Policy Updates

We reserve the right to update or modify this policy at any time without prior notice. Please review this policy periodically for changes.